Jiliace Privacy Policy –
How We Handle Your Data

1 Introduction

Jiliace is committed to protecting the privacy of every player who uses our platform. This privacy policy sets out how jiliace collects, processes, stores, and protects personal data in connection with the services we provide to players in Bangladesh.

When you register on jiliace, make a deposit, play a game, or contact our support team, you share certain information with us. We use that information to operate your account, process your payments, and improve the jiliace experience. We do not use your data in ways that are not described in this policy, and we do not sell your personal information to anyone.

This policy should be read alongside the jiliace Terms and Conditions. Together, these two documents form the full agreement between you and jiliace regarding your account and your data.

2 Data We Collect

Jiliace collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and through your payment transactions. Here is a breakdown of the types of data jiliace collects:

Jiliace only collects data that is necessary for the operation of the platform and the services we provide. We do not collect data that we do not need.

3 How We Use Your Data

The personal data jiliace collects is used for specific, legitimate purposes. We do not use your data for anything beyond what is described here. The main reasons jiliace processes your personal data are:

• Account management: To create and maintain your jiliace player account, verify your identity, and keep your account secure.
• Payment processing: To process your deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Game delivery: To provide access to the jiliace game library, track your gaming history, and calculate bonuses and winnings correctly.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of jiliace support.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the jiliace platform.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Legal compliance: To meet any legal or regulatory obligations that apply to jiliace as an online gaming platform.
• Platform improvement: To analyse how players use jiliace and make improvements to the platform, games, and user experience.

Jiliace will not use your data for automated decision-making that significantly affects you without giving you the opportunity to request a human review.

4 Payment Data & Financial Information

Because jiliace processes real-money transactions, we handle financial data with particular care. When you make a deposit or withdrawal on jiliace using bKash, Nagad, or Rocket, we record the transaction details necessary to process and verify the payment.

• Jiliace records your mobile banking number (bKash/Nagad/Rocket) for the purpose of processing withdrawals back to your registered account.
• We do not store your full mobile banking PIN or password. Payment authentication is handled directly by the respective mobile banking provider.
• Transaction records are retained for a minimum period required by applicable financial regulations.
• If jiliace suspects a transaction is fraudulent or linked to money laundering, we are legally required to report it to the relevant authorities. This may involve sharing your financial data with regulators.
• All payment data transmitted between your device and jiliace is encrypted using industry-standard SSL/TLS protocols.

5 Cookies & Tracking

Jiliace uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small file stored on your device that helps jiliace remember your preferences and session information.

• Essential cookies: These are required for the jiliace platform to function. They keep you logged in during your session and ensure your account data loads correctly. You cannot opt out of essential cookies.
• Analytics cookies: These help jiliace understand which pages and games are most popular, how long players stay on the platform, and where players encounter problems. This data is used in aggregate and does not identify you personally.
• Preference cookies: These remember your settings, such as your preferred language or display options, so you do not have to set them every time you visit jiliace.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jiliace platform. Jiliace does not use third-party advertising cookies or share cookie data with advertisers.

6 Data Sharing

Jiliace does not sell your personal data. We do not share your information with third parties for their own marketing purposes. However, there are limited circumstances in which jiliace may share your data with others:

• Game providers: When you play a game on jiliace powered by Playtech or Ezugi, limited session data is shared with the provider to deliver the game. These providers are contractually bound to handle your data securely.
• Payment processors: Your mobile banking transaction data is shared with bKash, Nagad, or Rocket as necessary to process your deposits and withdrawals.
• Legal authorities: Jiliace may be required by law to disclose your data to regulatory bodies, law enforcement, or courts. We will only do this when legally obligated.
• Fraud prevention services: Jiliace may use third-party fraud detection tools that process limited data to identify suspicious activity. These services do not use your data for any other purpose.
• Business transfers: In the unlikely event that jiliace is acquired or merged with another entity, your data may be transferred as part of that transaction. You will be notified if this occurs.

7 Data Security

Jiliace uses a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Security is not an afterthought at jiliace — it is built into every part of how we handle your information.

• All data transmitted between your device and jiliace is encrypted using SSL/TLS encryption.
• Player passwords are stored using one-way hashing. Jiliace staff cannot see your password in plain text.
• Access to player data within jiliace is restricted to staff who need it to perform their job. All access is logged and audited.
• Jiliace conducts regular security reviews to identify and address potential vulnerabilities in the platform.
• In the event of a data breach that affects your personal information, jiliace will notify affected players as quickly as possible and take immediate steps to contain the breach.

While jiliace takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your jiliace account and never share your login details with anyone.

8 Your Rights

As a jiliace player, you have rights over your personal data. Jiliace respects these rights and will respond to any request you make within a reasonable timeframe. Here is what you can ask jiliace to do:

To exercise any of these rights, contact the jiliace support team at [email protected]. We will respond within 30 days. In some cases, jiliace may need to verify your identity before processing a data request.

9 Data Retention

Jiliace retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Here is a general guide to how long jiliace keeps different types of data:

• Account data: Retained for the lifetime of your jiliace account plus a minimum of five years after closure, in line with financial record-keeping requirements.
• Transaction records: Kept for a minimum of five years to comply with anti-money laundering regulations.
• Gaming history: Retained for the lifetime of your account and up to two years after closure.
• Support communications: Kept for up to three years after the last interaction, to help resolve any future disputes.
• Device and session data: Typically retained for up to 12 months for security and fraud prevention purposes.

When data is no longer required, jiliace deletes or anonymises it securely. You may request early deletion of certain data types — see Section 8 for your rights.

10 Contact Us About Privacy

If you have any questions about this jiliace privacy policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with us. Our team is available around the clock to help.

• Email: [email protected]
• Response time: We aim to respond to all privacy-related queries within 3 business days.
• Data requests: Formal data access or deletion requests will be processed within 30 days.

Jiliace may update this privacy policy from time to time. When we do, the revised version will be published on this page with an updated date. We encourage you to check back periodically. Continued use of jiliace after an update means you accept the revised policy.